Shipping policy

We’re a small business, and each order is prepared with care.

Processing Time

Orders are typically processed within 2–3 business days.

During holidays, product launches, or periods of high order volume, processing may take a little longer. If there is a significant delay with your order, we’ll contact you.

Shipping

Shipping rates are calculated at checkout based on your order and delivery location.

Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Delivery Times

Delivery times vary by carrier and destination and are estimates only. Once a package has been handed to the carrier, delivery timing is outside of our direct control.

Please note that we cannot guarantee delivery by a specific holiday or event date unless expressly stated on the product page or during checkout.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order. If you notice an error after ordering, contact us as soon as possible at founder@thelovedsociety.com.

We’ll do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Damaged Packages

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at founder@thelovedsociety.com with your order number and photos of the issue so we can make it right.

For packages marked delivered but not received, or packages delayed in transit, please contact us and we’ll help you determine the next steps with the carrier.

Questions?

For shipping questions, email founder@thelovedsociety.com.